Returns and Exchanges
Helen Valentina understands that shopping online can be tricky! We do not offer refunds on any orders for change of mind, but do offer exchanges, provided that the products are returned in their original condition and packaging and are to be exchanged within the same product category. Please read the following details below:
Helen Valentina does not provide refunds for change of mind on Crystalite purchases, however we will gladly exchange your Crystalite for another Crystalite product provided we have it in stock and is within 14 days of purchase. Return postage is at the buyer’s expense.
Helen Valentina does not provide refunds for change of mind purchases, however, we are happy to exchange your purchase for another size providing we have it in stock. Please ensure you return the garment in its original condition, unworn, tags attached and original packaging to qualify for an exchange.
In order for your item to be eligible for an exchange, they must be unworn, in original packaging (tags still attached), free of makeup stains, fake tan marks, and scents of perfume and washing powder. If your item is not eligible for an exchange it will returned, at the buyer’s expense. Your item must be returned within 7 business days including a prepaid, return postage envelope.
Helen Valentina does not provide refunds for change of mind purchases, and does not provide exchanges on any cut quantities. Exchanges are available for items that are NOT sold by the metre provided that that are in a saleable condition.
In the rare case that your product is faulty, we will gladly offer you a replacement item, repair, repair credit or refund (at the discretion of Helen Valentina). An item will not be deemed faulty until inspected by Helen Valentina (in person), images will not suffice. If NOT deemed faulty, the product will be sent back to the buyer, at the buyer's expense.
Please do not hesitate to contact us at anytime in regards to your order at firstname.lastname@example.org